Using Baldrige in Everyday Management
A practical reflection on applying the Baldrige Excellence Framework to everyday organizational management and improvement.
Mayda V. Colón
Writing
Published work on built-environment systems, regulatory operations, organizational performance, and public service.
Published Work
Building Trust in D.C.’s Third-Party Oversight: A Management Priority for AHJs
Examining how clear management practices can strengthen trust, accountability, and public confidence in third-party oversight.
D.C.’s Third-Party Program: Meeting Demands While Providing Quality Management
On responding to growing demand while maintaining quality, consistency, and sound management in D.C.’s third-party program.